At Fitness Gear Store, we’re committed to delivering premium fitness equipment and accessories to help you achieve your fitness goals. Our shipping and returns policies are designed to provide you with a seamless shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We stand behind our premium fitness equipment and want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward returns and exchanges process.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be unused, in original condition, and in their original packaging
  • Returns must be initiated within 15 days of receiving your order
  • A valid proof of purchase is required

Important:

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • BODYBOARDING ACCESSORIES
  • BOXING & MMA gear
  • COMPRESSION wear
  • Any opened or used fitness accessories

How to Return an Item

Follow these simple steps to initiate a return or exchange:

  1. Contact our team: Email us at [email protected] with your return/exchange request using the template below
  2. Wait for approval: Our team will review your request within 1-2 business days
  3. Package your item: Once approved, securely pack the item in its original packaging
  4. Ship it back: Include the return authorization form we provide and ship to:
    Fitness Gear Store Returns
    2873 Quilly Lane
    Columbus, US 43201
  5. Track your return: Keep your shipping receipt until your refund is processed

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fitness Gear Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details of the item(s):

  • Product Name:
  • Reason for return/exchange:
  • Preferred resolution: [Refund/Exchange for (specify product)]

Please let me know the next steps. I’ve reviewed the return policy and confirm the item(s) meet all requirements.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive the original product
  • If the replacement item costs more, you’ll need to pay the difference
  • For lower-priced items, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a free return and replacement
  • In some cases, we may issue a refund instead of replacement

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Need Help?

Our customer service team is ready to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 1 business day.

At Fitness Gear Store, we’re committed to your complete satisfaction – whether you’re building your home gym or upgrading your fitness accessories. Our policies reflect the same quality standards we apply to all our premium fitness products.

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