Welcome to Fitness Gear Store’s FAQ section! We’ve compiled answers to the most common questions about our premium fitness products, shipping, payments, and more. Can’t find what you need? Contact our friendly team at [email protected].
About Our Products
What types of fitness products do you offer?
We specialize in high-quality fitness equipment and accessories across multiple categories including:
- Strength training accessories (bars, benches, boxing/MMA gear)
- Cardio equipment (exercise bikes)
- Sports gear (basketball, bodyboards)
- Fitness apparel (compression wear, caps & hats)
- Functional accessories (bags, backpacks)
How do I choose the right fitness equipment for my needs?
Consider your primary fitness goals (strength training, cardio, sports-specific training) and available space. Our compression wear and accessories are great for all fitness levels, while our bars and benches cater to advanced strength training. Need help selecting? Email our product specialists.
Are your products suitable for commercial gym use?
Many of our strength equipment items (bars, benches, boxing gear) are built to commercial-grade standards. For specific recommendations on heavy-use equipment, please contact us with your requirements.
Ordering & Account Information
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
I forgot my password. What should I do?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password securely.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. Contact us immediately at [email protected] with your order number if you need to make changes. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What shipping options do you offer?
We provide two reliable shipping methods:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
- Free Shipping (orders over $50): 15-25 business days via EMS with tracking
Do you ship internationally?
Yes! We ship worldwide from our Columbus, US warehouse, excluding some Asian and remote regions. International customers may be responsible for customs fees, which vary by country.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this number on the carrier’s website (DHL, FedEx, or EMS) for real-time updates. Account holders can also track orders through “My Account.”
What if my package is delayed?
While we ensure prompt processing and work with reliable carriers, occasional delays may occur. If your package exceeds the estimated delivery window, contact us with your order number for assistance.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store complete payment details on our servers.
Why was my payment declined?
Common reasons include insufficient funds, incorrect card details, or your bank’s security measures. Verify your information and try again, or contact your bank. For persistent issues, try PayPal or contact us.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unused, in original packaging with all tags attached. Contact us at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 5 business days. The timing depends on your payment method and bank processing times.
What if I receive a damaged or incorrect item?
Contact us immediately with photos of the issue. We’ll arrange a replacement or refund and cover return shipping if we made an error. Our quality control team carefully checks each order, but we’ll resolve any mistakes promptly.
Still Have Questions?
Our customer service team is ready to help with any other inquiries about our fitness gear, orders, or policies. Reach us at:
Email: [email protected]
Physical Address: 2873 Quilly Lane, Columbus, US 43201
We’re committed to powering your fitness journey with premium equipment and exceptional service!